The complaint goes mainly to the staffs inability to help. We had a train booked from Stockholm to Göteborg, that we missed due to maintanance work on the blue metro line 11 that took more than double the usual time to arrive from Kista to T-Centralen. Had to change trains in two stations because only one line was operating. So a mass of people was late to their destinations. When we explained the situation to the SJ staff, they couldn't care less. They were even saying we were not the only ones (there was a line of people standing behind us trying to resolve the same issue) and that we sould buy a new ticket. No refunds possible even though it wasn't our fault. Tickets bought on the same day of departure cost more than double the price than if you book in advance. We did everything right and were super calm when we tried to resolve the issue, and still got screwed and rudely flicked away. If maintenance work occurs on public transport they could at least help us out with partial refund.
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