The initial contact, measurement and quote in December '24 went well and an order for a sectional door was placed. A final measure occurred 21st Jan 25 and we were told about 12 weeks for manufacture/fitting.Sadly, it took 9 months from then to get the door fitted. The first fitting date was 21st Aug 25 but they failed to arrive and after chasing I was given another date, 1st Sept 25. They came to fit it but were unable to as it had been made the wrong size, they said this would be corrected and it would definitely be resolved before end of September. It wasn't.14th Oct they came with the correctly sized door and did a very good job of fitting it, however 3 hinges, the power outage emergency release mechanism and 1 switch plate were missing so they said they would have to come back again (before the end of the week they said).24th Oct missing parts were fitted.It really should not take 9 months for one garage door to be made and fitted. The initial contact with Graham was great and the guys fitting it did a really neat job, but again it should not take 4 fitting appointments to get the job done. Not turning up/wrong size/parts missing - this is not what I expected from talking with Graham at start. I've had to chase this all the way, Skandoor have not been proactive in contacting me at all. I asked to speak with Graham a number of times but never received a call back. I really wanted to be able to leave a glowing review. I'm pleased with the end result, but sadly the time it has taken to get here and the anxiety caused along the way make that impossible.
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