Had a garage door fitted a few years ago - the fitting appeared to be good. One issue at time of fitting, could be considered as cosmetic, was never responded to so we lived with it. About 3 years after installation, a few problems with the control developed (we don't use the doors that much), probably to do with the sensors. Again, communications (email & telephone answerphone message) were never responded to. We were happy to pay for any servicing/repairs as it would have been out of the warranty period. So we lived with the intermittent faults. An independent electrician carrying out some other work commented on the standard of electrical work for the garage door connection, which we had to rectify - this was concerning as potentially, we could have had an electrical fire. This year, we have effectively had a complete failure of the door - doesn't close at all electrically, and is no longer aligned. So a door that their website states should last about 15 years has only lasted 5 years before complete failure. Again, happy to pay for service/repair but absolutely no communication from Skandoor. Its as shame as they sell themselves as a local family firm which we wanted to support. Unfortunately, no longer be passing any business their way. So to sum up, an ok installation, a door that doesn't last as long as it would be expected to, and no post-installation support - a company to consider avoiding
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