I would have given a zero star if possible. The online customer service for Skechers Canada is ATROCIOUS! I had no tracking information or anything for a month, I emailed and called multiple times and when someone would reply it was the same copy and paste message instead of anything helpful, and then they ghosted me. Eventually I sent an email stating that I would be filing a chargeback from my credit card and that this level of unprofessionalism was unacceptable. 4 days after I sent the email, magically, a tracking number was received and after a very confusing conversation with Canada Post we finally found out where and when the package was being shipped to and would be received. Everything in the order was either wrong or the quality of the shoe was absolutely awful! I returned everything. A week after I returned everything, nearly three weeks after my last attempt at reaching customer service, they responded to my claim and stated that they see a tracking number was created and I should receive my order in 5-10 business days. When I emailed back asking why it took them 14 business days to respond to my last email I was once again ghosted. DO NOT ORDER ONLINE - YOU WILL NOT HAVE A GOOD TIME!
Claim your business profile now and gain access to all features and respond to customer reviews.
