Review Time
I purchased my new winter boots at a popular store in a major mall. I was greeted by a helpful representative who guided me in selecting various boots to try on. She demonstrated great product knowledge and assisted me in making an informed choice about the best option for my needs. Her patience and outstanding customer service made the experience enjoyable. I plan to keep shopping at this store, as I have always been pleased with their products and service.
I purchased my new winter boots at a store in the mall. I was greeted by a representative who helped me try on various options. She was knowledgeable and guided me to make a well-informed decision on the best pair for me. Her patience and excellent service made the experience enjoyable. I plan to continue shopping there, as I've always been satisfied with their products and customer care.
I bought a pair of slip-on shoes last autumn and didn’t wear them much due to the winter season. However, they are already showing wear at the shoe horn area! They are not durable enough for the price. It's disappointing because they are comfortable and easy to wear.
I ordered two pairs of girls' shoes but received a pair in men's size 13 instead. The customer service has been terrible. Despite my health issues, I was told to print a return label, which I cannot do. They ignored my requests for assistance and stated I would only be refunded upon receipt of the return, which could take weeks. This experience has been incredibly frustrating, and I will no longer shop with them.
This store truly deserves no stars. I bought a pair of anti-slip shoes, and after a month, I faced issues with the internal sole. After speaking with the manager and contacting customer service, my concerns were dismissed as not being a manufacturer defect. I have since encountered additional issues, and despite multiple visits, I was told my warranty had expired by just a week. The service has been unacceptable, and I feel let down.
I had the pleasure of being assisted by a representative at a store yesterday. She quickly directed me to the right section for my specific shoe needs, which I would have struggled to find on my own. Her expert guidance and willingness to help went above and beyond my expectations. This level of service was truly remarkable!
I will not be using this website again. I ordered shoes for my mom on November 22 and still have not received them. The UPS tracking number initially provided showed a delivery estimate, but now it seems like there’s been a mix-up. I regret not checking reviews before placing my order.
A three-week delivery time in 2023 is simply unacceptable. The customer service phone line only leads to recordings directing you to the website, with no real assistance available. My order shows as delivered last week, but I live in a different province. I can't find out where my shoes are, and this whole experience has made me rethink my trust in the company.
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