skechers.ca

1.9
1.9 Based on 18 reviews

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Average Rating

1.9

/
5

18 Reviews

5 Star
26%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
68%

All Reviews

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Review Time

Muriel Morris
Fantastic Experience at the Store

I purchased my new winter boots at a popular store in a major mall. I was greeted by a helpful representative who guided me in selecting various boots to try on. She demonstrated great product knowledge and assisted me in making an informed choice about the best option for my needs. Her patience and outstanding customer service made the experience enjoyable. I plan to keep shopping at this store, as I have always been pleased with their products and service.

5
Date of experience: Dec 05, 2025
Eliza Butler
Found great winter boots at a mall

I purchased my new winter boots at a store in the mall. I was greeted by a representative who helped me try on various options. She was knowledgeable and guided me to make a well-informed decision on the best pair for me. Her patience and excellent service made the experience enjoyable. I plan to continue shopping there, as I've always been satisfied with their products and customer care.

5
Date of experience: Dec 04, 2025
osimio
Disappointing online order experience

I ordered online and went to pick up my items. The box indicated a price of $49.99, but I was charged $55.00. This experience has left me feeling uneasy about the service. I won't be shopping there again.

1
Date of experience: Jun 08, 2025
Manrevu97
Comfortable but not durable

I bought a pair of slip-on shoes last autumn and didn’t wear them much due to the winter season. However, they are already showing wear at the shoe horn area! They are not durable enough for the price. It's disappointing because they are comfortable and easy to wear.

5
Date of experience: Apr 16, 2025
Marigold B.
Extremely frustrating customer service

I ordered two pairs of girls' shoes but received a pair in men's size 13 instead. The customer service has been terrible. Despite my health issues, I was told to print a return label, which I cannot do. They ignored my requests for assistance and stated I would only be refunded upon receipt of the return, which could take weeks. This experience has been incredibly frustrating, and I will no longer shop with them.

1
Date of experience: Sep 23, 2024
_Hougo_87
Very poor service experience

This store truly deserves no stars. I bought a pair of anti-slip shoes, and after a month, I faced issues with the internal sole. After speaking with the manager and contacting customer service, my concerns were dismissed as not being a manufacturer defect. I have since encountered additional issues, and despite multiple visits, I was told my warranty had expired by just a week. The service has been unacceptable, and I feel let down.

1
Date of experience: Sep 15, 2024
Terry Bell
Outstanding customer assistance

I had the pleasure of being assisted by a representative at a store yesterday. She quickly directed me to the right section for my specific shoe needs, which I would have struggled to find on my own. Her expert guidance and willingness to help went above and beyond my expectations. This level of service was truly remarkable!

5
Date of experience: Aug 27, 2024
Josh
Zero stars if possible

I would give a zero if I could. My shoes have been misplaced according to the tracking information, with no updates for the past week. They seem to be marked as delivered in various distant locations.

1
Date of experience: Dec 09, 2023
Charl Coleman
Never ordering online again

I will not be using this website again. I ordered shoes for my mom on November 22 and still have not received them. The UPS tracking number initially provided showed a delivery estimate, but now it seems like there’s been a mix-up. I regret not checking reviews before placing my order.

1
Date of experience: Nov 22, 2023
Oliver Cooper
Unacceptable delivery experience

A three-week delivery time in 2023 is simply unacceptable. The customer service phone line only leads to recordings directing you to the website, with no real assistance available. My order shows as delivered last week, but I live in a different province. I can't find out where my shoes are, and this whole experience has made me rethink my trust in the company.

1
Date of experience: Oct 30, 2023

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