This is my second poor experience ordering online from Skechers (the first one I let go, but now that it has happened again, I'm assuming it's their normal behaviour). I ordered and paid for Skechers Arch Fit Marlie – Weekend Chat (Female, Black) from Skechers NZ on Sunday 9 November 2025. The boots themselves are excellent! Stylish, supportive, and very comfortable. I ordered a size up, and while they were still a little snug, I suspect that was due to wearing them in hot weather when my feet were slightly swollen. Once broken in, they’ll be perfect everyday boots. Unfortunately, the delivery experience was disappointing. I paid $15 for express shipping, advertised as 1–3 business days. Despite this, my order didn’t arrive until Day 4 (Thursday 13 November). Tracking updates were minimal, and the parcel appeared to be fulfilled via Platypus Shoes in Auckland, which wasn’t communicated upfront. I know it's only one extra day, but when you're paying a $15 premium, you expect it on time. I regularly order from other NZ retailers, often with free shipping, and receive items the next working day, so this delay felt unreasonable given the premium fee. What's even more annoying is that they asked me to review the boots/experience and when I wrote pretty much what I've said in this review, they declined to publish it! Obviously cannot take the criticism!Pros: - Very comfortable and supportive boots - Stylish design, versatile for casual wear - Arch Fit technology provides great support Cons: - Fit runs a little snug (size up depending on shoe material) - Delivery late despite paying $15 for express service - Shipping cost excessive compared to other NZ retailers Overall: The boots themselves are fantastic and worth recommending, but Skechers NZ needs to improve its delivery service and transparency. Customers paying for express shipping should reasonably expect overnight delivery within NZ.
Claim your business profile now and gain access to all features and respond to customer reviews.
