Provide better help for returning goods. It was a nightmare trying to fill in a returns form. There were only two options listed for reasons for return. Neither suited my issues. I spent almost three hours in total over two connections talking to the chat line. In the end I travelled one hour to Napier to change these shoes. I would never deal with the online service again. My advise if you live in Hawkes Bay go to the shop in Napier the ladies are great there.
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