Beware when ordering online you cannot cancel orders once placed. I had a 20 dollar reward so decided to place an order over the threshold to get the discount. However when we changed the order it removed the discount and we didn't notice and were charged full price. We tried to cancel the order within a few minutes but there was no way to do this. We contacted them both via chat and email and they stated you have to receive the goods and then return them in accordance with their return policy. To do this you either need to go to their store or pay 10 dollars to post them back. Even if you do this you still have to pay shipping as this will not be refunded. This is ridiculous. As a developer I work on a dispatch system and know you can easily cancel an order especially when it's made at 12:30am at night when no one is working. Sketches choose not to allow cancellations to make it as inconvenient as possible.
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