I purchased a pair of Twinkle Toes for my daughter’s upcoming birthday from Skechers New Zealand with $15 express shipping for delivery within 1-3 days. The expectation was that they would arrive in time for my daughter’s birthday party, which was within 4 days. However, Skechers eventually dispatched the shoes from Australia, four days after the order was placed and paid for. Despite my multiple attempts to contact them via chat, email, and in person at a New Zealand store, I was unable to speak to any human beings who could assist in expediting or cancelling the process.Skechers serves as a prime example of a company that prioritizes customer satisfaction only when things go smoothly. When issues arise (such as the delay caused by individuals responsible for dispatching the shoes), customers are left to fend for themselves while still bearing the consequences of the company’s mistakes.On a positive note, the shoes do look cute, but they are primarily made from synthetic materials. If you’re concerned about your daughter’s foot health, this might not be the best choice. This experience marked my first and last time purchasing anything from Skechers.
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