I love the brand and the new slip-ins are fantastic, but I had a terrible experience at a store. I received a pair of shoes as a gift that were too big, and when I went to exchange them, they didn’t have my size. The manager issued a credit note, and after several visits trying different pairs, I requested a refund since they had nothing I liked in my size. The manager responded rudely and dismissed me, making me feel humiliated. The staff lacks training in customer service, and I won’t return or purchase from this brand again.
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