Great customer service, price and overall experience. Stood by their product when it would have been easy to make excuses. Bought a helmet on sale. When it arrived, the color was very different from the picture on the website -- was Barney purple and not blue. I think the issue may be with the manufacturer's stock photo and not the store. But by the time it arrived, the other colors I was considering were either no longer available in my size or no longer on sale. Called the store directly and spoke to Conner who was very responsive and helpful. Conner agreed to exchange the helmet for a color that was no longer on sale (had me buy the alternative color and agreed to refund the full price helmet when they received the sale helmet back at the store, given they were selling out) AND emailed a prepaid label for the return of the purple helmet. Can't ask for any more. Will definitely shop here again!
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Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you.
Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.See more
