Review Time
This was the most disappointing online shopping experience I've ever had. I saw numerous advertisements and received plenty of emails, leading me to believe they were efficient. I attempted to order three sets of skis as Christmas gifts for a ski trip on December 27th. Fortunately, one of the skis was out of stock, prompting me to order from another seller on December 2nd, and I received my skis with mounted bindings by December 8th after a few emails. Their communication was outstanding. I placed an order with the company on December 1st, and after receiving my other set of skis, I reached out to them a few days later when my order hadn't arrived. This is where my frustration began. I dislike a lack of communication or responses to inquiries. Reaching them by phone was nearly impossible; I spent about six hours trying to get answers, to no avail. I eventually received an email suggesting I could pay an extra $100 for faster shipping. Two weeks had passed since my order, and it still hadn't shipped. I was extremely dissatisfied. You could leave a message, but callbacks were nonexistent. After a few days, I finally got assistance from one representative who was helpful and updated the shipping for what I thought were both sets of skis for expedited delivery. By December 17th, I received one set on December 19th, but still had no news on the second set. I reached a breaking point and demanded a response by noon on December 18th or I would cancel my order. Losing faith that I would receive my skis before Christmas, I placed an order with another seller at 12:10 PM on December 18th. Shortly after, I received a response from the company apologizing and promising to expedite my order. I informed them it was too late, as I had already ordered from someone else, and they did issue a refund.
I received the skis from the other seller on December 20th. The only representative who was responsive was the one I mentioned earlier. It seems the company takes on too many orders without the capacity to fulfill them in a timely manner. If you have all the time in the world and don’t mind waiting over three weeks, this might be the place for you. I hope this was just an isolated incident.
I had a very disappointing experience with this company. They list products online at lower prices to attract customers, but after payment is made, they send an email claiming that the price has increased and demand the difference. When I rightfully questioned this, they cancelled my order without my consent.Their customer service, particularly from a representative named Eric, was unhelpful and dismissive. Instead of resolving the issue, they avoided accountability. This is not how a professional business should treat its customers.I strongly advise against buying from them as the pricing tactics are misleading and the customer service is unacceptable.
The team was incredibly helpful, quick to respond, and truly went above and beyond to make sure I got exactly what I needed. Friendly, knowledgeable, and genuinely cared about my experience—an absolute pleasure to shop with. Highly recommend!
Ordered a pair of 2024 ski boot for my son, the pair I received was manufactured in April of 2022. If I wanted 2022, there was other cheaper options before I made the order. I called to understand the situation and was told it was a carry over boot from the 2023 season. Since the boot will be used as hand me downs for my 3 kids, I plan to return it so I can purchase a more recently manufactured boot. I was told that I would have to pay shipping and was even asked if I called to check on it before my purchase. Basically the customer service is blaming me for not researching enough and it is my fault. I express that to the customer rep, and was told, "okay, I can offer you return label". I still have not gotten the return label yet so I might need to call back.Skiessentials review videos online is great and made the purchase with them to give it a try. I will not buy again, I will go back toevo.com instead, they have great customer service.
I ordered a pair of ski on Ski Essential's website. Not knowing them, I had limited expectations. 24h later the ski were packed, shipped, tracking number received. As I had possible issues with UPS, i reached SkiEssentials and their team were very responsive, providing instant response with accurate info. Very happy with my overall experience: Good deal, great followup and support. Kudos.
Went to my local ski shop to buy a pair. They were asking $500 for only the skis. I found the EXACT same skis along with boots and poles for $494 on ski essentials website. I asked a question through the chat feature at 9pm and received an immediate response. Free shipping only took a few days. Would recommend ski essentials to anyone
Bought a set of skies from these guys a year or so ago. Surprised they only have 4 stars as their service was a solid 5 stars. Ordered skies, gave them my sole length on the boots then they put a fresh coat of wax on free of charge and threw in free shipping 900 miles away. Great service and the best prices at the time.
Great customer service, price and overall experience. Stood by their product when it would have been easy to make excuses. Bought a helmet on sale. When it arrived, the color was very different from the picture on the website -- was Barney purple and not blue. I think the issue may be with the manufacturer's stock photo and not the store. But by the time it arrived, the other colors I was considering were either no longer available in my size or no longer on sale. Called the store directly and spoke to Conner who was very responsive and helpful. Conner agreed to exchange the helmet for a color that was no longer on sale (had me buy the alternative color and agreed to refund the full price helmet when they received the sale helmet back at the store, given they were selling out) AND emailed a prepaid label for the return of the purple helmet. Can't ask for any more. Will definitely shop here again!
Good pricing and fast shipping - even all the way to California. More than that, I had a fantastic experience with their customer service. They don’t seem to answer their phone, but emails received prompt and full responses. Had such a great experience, I ordered a second set of skis for my son the week after.
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Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you.
Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.See more
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