I took a chance buying a full XC ski package from SkiEssentials due to the amazing online reviews. I've been skiing for 15 years and finally invested in an upgraded second setup. After I placed my order I had a chance to try on the new boots at a chain retailer in a nearby city, but to my horror the brand's sizing slightly changed from the older version I own. I was impressed that my order summary included both an email and a phone number. I sent an email asking to update the boot size and received a reply from the Customer Service Manager, Mike, in less than 30 minutes! He said it was no problem and was happy to correct my order. I can't tell you how relieved I am that he helped me get the right size boots before they shipped. I am so excited to get my gear, and will definitely buy from them again just based on this experience! Their customer service felt like it was a store in my small town. When you make a major purchase it is such a relief to know the company will take care of you.
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Our motto of “Gear for Skiers by Skiers” is about as real as it gets. We’re not some city shop that’s nowhere near a mountain; we live and play in the heart of the Green Mountains in Stowe, Vermont. We have access to the best terrain and snow on the east coast, and we take full advantage of it. We actually get on the skis we sell to ensure that you find the proper setup for you.
Based in Stowe, Vermont, SkiEssentials.com has come a long way over the years. Starting out 30 years ago as Bedside Tuners, a small tune shop in Stowe, the company grew to become what are now Pinnacle Ski and Sports and Inner Bootworks. The online business was a logical next step, and we made our first online sale in the basement office of our brick and mortar store in October of 2004, and we haven’t looked back since.See more
