Disappointing refund policy. Their promotions suggest a money-back guarantee if you fail to advance 5 divisions. I watched enough videos to meet the 2 per week requirement for the year. When I asked for a refund, they denied it, claiming I didn’t meet the viewing criteria. Seriously? I apologize for binge-watching instead of spacing them out. Does it really matter? They tell me I can’t get a refund because I didn’t use their service enough? What exactly am I paying for? I consumed a lot of content, but due to personal circumstances, I had to stop, and now I can’t get my money back because their policy insists on watching 2 per week throughout the year. That feels quite unfair.
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