I had the annual subscription come out of my bank account, I emailed to ask for a refund aa I thought I had cancelled this and was within my 14-day window to get a refund. The first response I got back was telling me that this was not possible, however their website stats I am able to. Upon telling them this, they then changed their mind and tried to off me 50% of my refund and another full year! When searching online, I saw lots of other people who experience the same issue.
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