I signed up for a one-month free trial, but was unexpectedly charged for a subscription after just 7 days. I have email proof of the advertised 'unlimited one-month free trial' and my sign-up date. Despite this, the support team refused to provide a refund, stating that I did not report the issue within 48 hours of the incorrect charge. Their '48-hour reporting' rule is irrelevant here, as the charge should not have happened during the free trial period. It feels unfair for me to bear the cost of their errors. I hope this decision not to refund is not backed by the company's senior management and investors; otherwise, I would be very disappointed, as this is the platform that claims to teach people about 'business.'
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