Order cancelled by SKIMS’ “risk system” despite being a legitimate purchase — with funds initially held and zero clear explanation provided.
Customer support was generic and unhelpful, simply advising me to reorder (which I won’t be doing). No accountability, no transparency, and no effort to resolve what is clearly a false fraud flag.
If your systems can’t distinguish between genuine customers and risk, that’s not “security” — it’s poor process and a frustrating customer experience.
Lost confidence in the brand and won’t be purchasing again.
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