Very frustrated: Order placed on December 1st — No updates, no delivery. It's now December 22nd, and the promised delivery time of 5–10 business days has long passed. While I understand delays can happen, three weeks without any tracking information is unacceptable. I've reached out to the support team multiple times with no response. This level of service is disappointing for a global brand. I need my order shipped immediately or a complete refund. Please address this issue promptly.
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