I am very dissatisfied: I placed my order on December 1st, and today is December 22nd. The platform indicated a delivery timeframe of 5–10 business days. While I understand there may be delays during the holiday season, it has been over three weeks, and I have yet to receive my package or any tracking details. To make matters worse, I have reached out to the support team multiple times, but my inquiries have gone unanswered. This level of customer service is unacceptable for a company of this stature. I request that my order be shipped immediately or that I receive a full refund. Please address this matter promptly.
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