I stupidly fell for this, but luckily paid through Pay Pal. It arrived, well outside the stated delivery date ( a complaint & a 50% discount voucher for further purchases sent, no way am I going to use!).I was immediately suspicious as it came from Hong Kong with the customs declaration value of $12 US (£8-9) . The mask was so heavy & could only been worn laying flat , but so uncomfortable & the neck piece kept falling off. I only tried it on, didn't use. Also the instruction leaflet was a very amateur, bad grammar, spelling mistakes & flimsy. I contacted them regarding return & after a few days got a reply. It cost £11 to send back , track & trace. Despite it being signed for early Monday morning, I didn't get a email saying they had inspected it & were going to refund me for another 4 days. The promised refund still hasn't arrived, they sent an email saying the PayPal refund payment was declined ( how convenient) but there is no trace of activity in my account. Since then I have emailed back, not received a reply & this morning, the live chat is strangely unavailable & the phone number doesn't connect. I have emailed again, but if I don't receive the refund within 48 working hours will take up a Paypal dispute.Don't fall for this like I did.There is no other choice but to award one star. There is no minus or none option. They don't deserve even one star.
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