I'm only giving 2 stars because I got my refund. It took 5 weeks to arrive but because I opened a PayPal dispute, I think they had to respond and handle things better. I sent the item back as soon as I received it and checked the courier tracking to make sure they received it back safely. They did and refunded me within 10 minutes of me messaging to say "I see you've received it, so please refund me". Never again - too stressful! UPDATE ON 22FEB2021: refund received.
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