I'm very disappointed with my experience. I attempted to exchange an item I purchased, not for a refund, just for a different product, and the company declined based on a 'final sale policy.' The issue is that this policy was not visible on their website at the time of my purchase. The only return policy stated that items could be returned/exchanged within 14 days, with no exclusions. Only after my order was completed did they mention the final sale in the confirmation email. This is quite misleading. According to consumer law, return restrictions must be clear before purchase. When I contacted support, they insisted that returns are only for faulty items, ignoring their own stated return policy. Overall, the experience felt deceptive, and the customer service did not take responsibility for the unclear information provided. I can't recommend a company that doesn't uphold its own policies or provide clear information at checkout.
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Skin Cupid is the UK's one stop shop for Korean beauty! We stock an unbeatable and exclusive range of products, including skincare, makeup, haircare, and body care. Fast 2-3 days delivery, with free shipping on all UK orders over £30.
