I placed an order for SkinCeuticals Discoloration Defense totaling approximately $100. I received the product in just a few days but when I opened it, the product was dark brown and oxidized. I tried to call the company but their phone doesn’t offer live help; it directs you to their customer service email address. I emailed them and a few days later they responded requesting pictures. I sent pictures and they agreed to send a free replacement. Again, the delivery time was only 2 days but upon opening the box, I found another product that was dark brown and oxidized. It was from a different lot number so it appears multiple lots are bad and they’re still selling it. I reached out to them immediately via email but after a few days there was no response. I’ve now reached out 4 more times and still no response. I’ve opened a dispute with my credit card company because at this point I just want a refund. How can you sell bad product and make it impossible for customers to get through to you? This appears to be purposeful. My advice to potential buyers: there’s several other companies that sell the same products - buy from them. This place is a waste of time and money.
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