Review Time
Wish i had read these other reviews before i wasted over $300!! The company has no customer service at all. They do not offer any returns, exchanges or refunds if you are not happy with your products or if there is an allergic reaction. The products I ordered were NeoCutis and they are worthless. Worse than grocery store skin care. Anyway save yourself time, money and frustration DO NOT order from this company!! Terrible!!
I placed and order on 29th August and never received my order. I was constantly emailing for an update and getting answers that it was on it's way, then it was on it's way back to america and they would resend it when it arrived back. That was the last I heard from them after sending approx 30 emails. I have requested a refund and still nothing. This is just theft!
My order was lost or stolen (they dropped parcel unsafely in common area of multi-unit building). SkinMedix refused to take any responsibility. Initial response was that they would conduct investigation. After multiple unanswered follow up emails and voice messages, they cut off all communication, no update on investigation, no replacement products, no refund. They do not pick up calls and do not answer emails. It is a fraudulent company, do not be scammed and deceived by their "reasonable" prices! You can lose hundreds of $ and will not hear from them ever again!
I ordered skinceuticals discoloration defense from this company. I have used this product for over year. What I received was either very old or a counterfeit product. Discoloration defense is never, nor should it be clear! I contacted the company through multiple emails and a unanswered call to customer service for an exchange. They never responded to any emails. This is an expensive product, which is unusable. I would never order from this company again nor would I ever recommend it.
I should have done my research before ordering from here. The price was too good to be true. I ordered Obagi-professional C serum and the serum was a deep amber upon receipt. Completely oxidized. I looked up the batch number to find that it was manufactured on 11/22. It is 5/25. Do not order from here! Such a dishonest business.
I also am disappointed and angry at myself for not researching the company. I first ordered samples of a product which were great and then the products. I had a reaction to the products (were they the same as the product?), emailed the company and was told not to use the products. I then asked about their return/exchange policy and never heard back from them. I spent a lot of money and to now get ghosted is infuriating. DON'T BUY ANYTHING FROM THEM!
I purchased eltamd sunscreen from Skinmedix last month and it was either counterfeit or stored improperly. The consistency was completely wrong and it was so thick it would barely come out of the tube. I've used this product for at least 15 years so I know what it's supposed to be like. I reached out to customer service and they've been giving me the run around for 2 weeks now. They say the product has to be unopened to get a refund. I had to open it to see that it was counterfeit. Should have done my research. They are listed on eltamd website as an unauthorized seller. I DO NOT RECOMMEND BUYING ANYTHING FROM SKINMEDIX!!!!!!!!!!
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