I had a customer in a retail store who’s number wasn’t working after porting from Spark to Skinny
The customer really struggles with technology as they were older so I used my phone to reach out to the telco’s on the customers behalf
We called spark, the number definitely wasn’t with them any more
We called skinny and despite the opening hours saying 9-7, they automatically ended the phone call saying it was outside hours. It was 5pm.
I ended up reaching out to Skinny via messenger. The customers friend had her phone stolen so she bought a new one and I gave her a new phone number
I gave skinny the friends phone number and asked them to call the friend so they could speak to the customer as they would be together
Skinny refused.
Would not reach out to their customer to sort out their problem. I gave them the customers phone number and SIM card information so they would look into the problem. Gave them an alternative contact number. They refused to help their customer.
It’s the worst customer service I’ve ever encountered. I went back and forth with them for hours after my shop had closed and the customers had gone home. They just refused to help.
DO NOT USE SKINNY
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Skinny does award winning prepay mobile at great prices across NZ, it's that simple. Find out more here today. Skinny is a division of Spark New Zealand.