Review Time
If there was a negative 1 that is what I would rate Skinny. I have been a customer for several years. Recently my modem stopped working. To get any response from the contact us options was pathetic! To talk to someone there is a window of 10am - 2pm but the wait time is longer than that. When I used Facebook messenger, I got sent around in circles or spent hours waiting for a response. Finally had John but didn't solve the problem but I was asked for feedback on performance and service. I have now been without internet for 2 days with no solution in sight. Skinny...you have a lot of very unhappy customers...your advertising is misleading!!!! I have signed up with a new provider and there will be no recommendations from me!
First they cut my Internet off on a weekend and their Bot said i hadn't paid and sent me in a loop for the next 3 hours. They had forgotten to attach my credit card when I signed up and they had no-one who could fix it after hours I had to wait until Monday morning. No apology either. Now my Internet is down and I spent 3 hours yesterday talking to a Bot and still no internet. Today it's so far been two hours and still no help. Im going to cancel.
I had a really disappointing experience with Skinny while travelling in New Zealand. I purchased a travel eSIM which never worked after arrival. I contacted customer support and was unable to get the issue resolved, and my case was escalated to technical support, but I never received any follow up.In the end, I had to purchase another eSIM from a different provider, which worked immediately, as I needed reliable access while travelling. Despite paying for a service that was never delivered, Skinny refused to provide a refund on the basis that the eSIM had been installed, even though it was never usable.The communication was slow and unhelpful, and the process was unnecessarily frustrating. I would not recommend Skinny to travellers who need dependable service and timely support.
TERRIBLE. Wait 30 minutes to an hour for a response. I reply in less than ten minutes, and then wait a further 30 minutes to an hour for a response! What is the point of directing us to message-based customer assistance if the response times are so slow? I've wasted my afternoon waiting for help!Extremely disappointed — and it seems like the negative feedback from other customers has not prompted change.
Skinny as a provider are one of the cheapest but it really is counter productive when their app has major issues with loading and conectivity. I can never seem to load credit, update card info, renew plans or gift credits to other users because the app is ALWAYS having trouble loading! I give up...will be changing companies as its just pointless at this stage. Unfortunately it means I will be changing my entire family over aswel. I really wish they valued their customers enough to fix their app!
I would give a zero star if I could. AVOID AT ALL costs. The customer service is terrible. The call centre just follows a script and can’t problem solve. I’m shocked Skinny hasn’t gone bankrupt. Bryan in the call centre needs to be fired immediately.
Absolutely disgusted by the way my pensioner mother was treated by your customer service team.She contacted support because her SIM card randomly lost connection and stopped working. Instead of helping her fix the issue, the representative repeatedly tried to pressure her into upgrading to more expensive plans — first over $50, then $40, then $25, then $17. They would not stop pushing upgrades, despite her making it clear she didn’t want or need one.This is especially appalling given that you offer $9 plans that are perfectly suitable for elderly customers who just need a basic phone and simple service. Targeting a pensioner with aggressive upselling rather than providing basic support is unacceptable and feels exploitative.This experience caused my mother unnecessary stress and has completely destroyed our trust in your company. Customer service should help people — not pressure vulnerable customers into spending more money.
I avoid EVER contacting their customer service 1) because the verification process every time is beyond ridiculous. 3 questions and some of the questions are just not simple things you would know ...and 2) there's always a communication/language issue with customer service just talking in rote and not thinking outside the box I only stay with them because of their prices, otherwise I would have left long ago and I've given up ever trying to contact them re issues.
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Skinny does award winning prepay mobile at great prices across NZ, it's that simple. Find out more here today. Skinny is a division of Spark New Zealand.
