I had a really disappointing experience with Skinny while travelling in New Zealand. I purchased a travel eSIM which never worked after arrival. I contacted customer support and was unable to get the issue resolved, and my case was escalated to technical support, but I never received any follow up.In the end, I had to purchase another eSIM from a different provider, which worked immediately, as I needed reliable access while travelling. Despite paying for a service that was never delivered, Skinny refused to provide a refund on the basis that the eSIM had been installed, even though it was never usable.The communication was slow and unhelpful, and the process was unnecessarily frustrating. I would not recommend Skinny to travellers who need dependable service and timely support.
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Skinny does award winning prepay mobile at great prices across NZ, it's that simple. Find out more here today. Skinny is a division of Spark New Zealand.