Absolutely disgusted by the way my pensioner mother was treated by your customer service team.She contacted support because her SIM card randomly lost connection and stopped working. Instead of helping her fix the issue, the representative repeatedly tried to pressure her into upgrading to more expensive plans — first over $50, then $40, then $25, then $17. They would not stop pushing upgrades, despite her making it clear she didn’t want or need one.This is especially appalling given that you offer $9 plans that are perfectly suitable for elderly customers who just need a basic phone and simple service. Targeting a pensioner with aggressive upselling rather than providing basic support is unacceptable and feels exploitative.This experience caused my mother unnecessary stress and has completely destroyed our trust in your company. Customer service should help people — not pressure vulnerable customers into spending more money.
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