I had an extremely unsatisfactory experience while trying to buy a Christmas gift this year. I accidentally ordered two of the same item and immediately emailed to cancel one. Unfortunately, my email went unanswered, and the next day my order was shipped. I followed up with another email explaining that I wouldn't accept responsibility since they didn't respond and there was no option to cancel on their website. Instead, I received a response that was completely irrelevant, forcing me to restate my issue. After being ignored for a week, I had to start the refund process all over again. Eventually, I received another AI-generated apology but no actual resolution. If you encounter any problems with the service, don't expect them to be addressed. Now, I have to reach out to my bank to resolve this payment issue.
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Hiya we’re Skinnydip, a London based lifestyle brand built for all! We may look like part of a sassy girl band but everyone’s welcome in our gang. We don’t just create fashion for the cool and the kind, we try hard to make positive change in the world.
