Shame I cannot score this company below zero!! Unacceptable handling of my appointments, the last one was cancelled with only 25 minutes’ notice, while I was already on my way to the clinic.This is now the third time my appointment has been cancelled by Skin Space UK at the last minute. What makes this incident particularly unacceptable is that I have been waiting an entire month for this treatment, due to there being no availability earlier in January. SkinSpace UK sends confirmations and reminders emails which clearly state that clients are subject to a strict 48-hour cancellation policy. I find it deeply unfair and unprofessional that this policy appears to apply only to clients. Cancelling an appointment 25 minutes before the scheduled time demonstrates a clear double standard and a lack of respect for your clients’ time.In addition, I would like to highlight that the member of staff who called to cancel my appointment did not offer to reschedule, nor did they provide any meaningful solution at the time of the call. This left me without an appointment, without an alternative date, and without any reassurance that this situation would be handled appropriately.This cancellation has resulted in:- Wasted travel time while already en route, Disruption to my work and personal commitments,Continued delay to a treatment I have already waited weeks to receive and which I paid in advance last year!!! They are quick taking your money and not delivering the service which you pay for and not cheap either!At this point, this is no longer an isolated inconvenience but a recurring pattern of poor service.Please avoid at all costs!!
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