I’m not in the habit of writing reviews, but this week’s phone experience really impressed me. I wanted to take a moment to say thank you to Shannon for helping me with my appointment with the Bristol clinic. I was feeling confused about where to go and got stressed, but Shannon stayed on the phone with me the whole time and calmly talked me through the directions and what to expect.
Her patience, kindness, and professionalism completely put me at ease, and I made it to my appointment on time. She went 'above and beyond' to make sure I felt supported and looked after. I did not want to come back to the shop after the move but Shannon’s friendly and caring approach made me feel like a valued client, and I wanted to make sure she was recognised for the excellent support she provided.
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