If I could, I would give this service zero stars. They quickly took my money, but when it comes to returns, they seem to disappear. I've been trying to return my items since January 11th and emailed for guidance as per their instructions, yet I still haven’t heard back. It's now been 9 days with no communication from the support team. I intend to raise this issue further, as they cannot hold my money for items that don’t meet advertised standards. I'm appalled at their lack of courtesy.
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