If I could give zero stars, I would. I ordered some hair clips on December 8th, hoping to receive them before Christmas. I believed the service was located in Australia, as their website promised Australia-wide fast shipping within 4-7 days. This turned out to be completely false. After a week, I tried to reach out through their chat but only received generic responses stating they would get back to me, which they never did. I emailed them and finally received a response over a week later, stating the item was overseas, as I suspected. The tracking showed no progress for three weeks. I was promised a refund if I didn't receive my order by Christmas, which was also a lie! My order finally arrived in Australia nearly a month later, and I found the same hair clips at other local stores for the same price or less. I will never order from this service again and would never recommend them. The worst customer service I've ever experienced!
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