I have a concern regarding the menu on the app. I ordered a BigMac Xtra Value Meal and paid nearly $25, but received two pieces of bread slathered in mayo and lettuce, with NO MEAT! The fries were cold, and the only tolerable part of the meal was the baked apple pie and the large soda. My recommendation is to relocate the "NON-MEAT" BigMac on the menu, as it does not qualify as a BigMac; it's not even a proper "Veggie Burger". It was quite disappointing. While I recognize my order was incorrect due to a misunderstanding, the app should take responsibility for misplacing this item among the meat options. I shouldn't have to scrutinize the menu, especially since this item is clearly miscategorized. Unfortunately, because I didn't capture a photo of the non-meat burger before throwing it away, they refused to issue a refund. I wasn't seeking a full refund—just the cost of the non-meat burger, as the error was not mine but an issue with the app. Given the revenue from deliveries, one would expect customer satisfaction to be prioritized over an $8 burger that isn't even worth that much. If this item is to remain on the menu, it should at least be moved to the salad section, so that customers expecting a hamburger at a hamburger place actually receive the meat they ordered, rather than this disappointing alternative.
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