If you truly found my case, could you please provide a reference? I suspect you either didn't read my review or misunderstood it. I did not lose my item; it was left in a specific room. Your cleaning staff found it and moved it elsewhere. Your response was not adequate, and it feels like the service is indifferent and unhelpful. I submitted a lost and found form with details, but when I called for an update, the representative was impatient and dismissive. I expected better service from your team.
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