After two orders three years ago, I can only award one point this time and will probably not order from SkiWebShop again and cannot recommend it to others. The ski jacket I ordered has still not arrived after two weeks. According to the tracking ID, the package has only been provided with the address and has not been handed over to DHL. The German hotline was contacted 3 times, each time they promised to take care of it and the blame was shifted to DHL each time, although the package was never handed over to DHL. Furthermore, I was assured that I would be informed by e-mail of any action taken to locate the parcel. So far, no e-mail has arrived. It is certainly difficult for other German customers to communicate with the German hotline when conversations are conducted in English and they do not speak English. There has also been no response to an e-mail request to solve the problem. At the moment I assume that the money is lost. The ski jacket is no longer needed as I have purchased another one due to winter vacation next week. All in all “never again SkiWebShop”Translated with DeepL.com (free version)
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Ski wear, skis and ski gear online. Order easy and fast your ski wear; ski jackets, ski pants, snowboots and more at SkiWebShop.com. The online shop for technical and designer skiwear, also plus sizes. Delivery all over the world, all year round!
