Due to Covid-19, our holiday for a group of 8 was understandably cancelled in March. Since then, extremely poor communication with blanket emails from Skiworld. We have not yet seen ANY money, of which Skiworld owe us around £11k. We have tried to email multiple times, which have bounced back and phone lines busy. We really do understand that this is a difficult situation, but Skiworld are not alone in this, most of our party have been furloughed and some made redundant. We have now been offered a Refund Credit Note, but no actual monetary refund mentioned. They are also asking people to go through insurers but this is not something we should have to do. Still very confused to when we will see the money again. From reading all the reviews and comments on Facebook hundreds of people are in the same boat, yet Skiworld continue to try and sell Holidays for next season and have clearly been requesting reviews on Trustpilot to boost the 'good reviews' from earlier in the season. I don't know who is booking holidays at this time, but I would never book with Skiworld again. Despite being covered by ABTA your money definitely does not feel safe! Do not trust any good reviews as they have all been requested. Don't cut your nose off to spite your face. Customers ARE your business.
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At Skiworld, we live and breathe the mountains. Since 1982, we’ve grown to become the UK’s largest independent ski chalet company, using our insider know-how to match every skier and snowboarder with the right holiday, whether it’s your first trip or your fiftieth.
We do, you ski.
