skiworld.co.uk

3.5
3.5 Based on 40 reviews

At Skiworld, we live and breathe the mountains. Since 1982, we’ve grown to become the UK’s largest independent ski chalet company, using our insider know-how to match every skier and snowboarder with the right holiday, whether it’s your first trip or your...

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Average Rating

3.5

/
5

40 Reviews

5 Star
54%
4 Star
10%
3 Star
2%
2 Star
2%
1 Star
32%

All Reviews

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Review Time

Kyan Rogers
Exceptional experience from start to finish!

We had a seamless journey and stay, thanks to the transfer team and chalet hosts. Our hosts were absolutely amazing! They greeted us warmly and provided excellent advice upon our arrival, including useful apps, dining options for our self-catering day, and suggested routes. Both hosts were outstanding cooks, accommodating all our dietary needs with ease. They went above and beyond to ensure our comfort. Their professionalism, dedication, kindness, and sense of fun made our stay truly special. A special shoutout to the other team members who were also incredibly friendly. The entire hosting team made it difficult to leave the chalet; they truly created unforgettable memories for us!

5
Date of experience: Jan 24, 2026
Derrick Harris
Jack & Beth were the highlights of our stay

Our journey and stay were seamless, thanks to the transfer team and our wonderful hosts. Jack and Beth were AMAZING! Jack greeted us warmly and provided excellent tips, including apps to download, dining options for our self-catering day, and routes to explore. Both were outstanding cooks who catered to our group's various dietary needs effortlessly. They went above and beyond, showcasing professionalism, hard work, kindness, and a fun spirit. My friends and I feel fortunate to have met them. A special mention to other friendly hosts as well, who made our time at the chalet truly unforgettable.

5
Date of experience: Jan 17, 2026
Calla Fisher
Christmas 2025 was unforgettable

We celebrated Christmas 2025 in a charming chalet in Les Deux Alpes with a group of 13. The chalet hosts were exceptional, and I highly recommend booking this chalet for the upcoming season. The food, service, and hospitality made our Christmas truly special, and the cozy, traditional atmosphere enhanced our authentic holiday experience. The booking process was straightforward, and everything was included in our charter flight. I would definitely consider another holiday with this service.

5
Date of experience: Dec 20, 2025
Kin_Nya_x3
Transfer back was a chaotic experience

While the chalet and hosts were fantastic, the transfer back from the airport was a mess. After a great week of skiing, we returned through a chaotic airport. There was minimal support from the service team during our bespoke charter flight, unlike other airlines that managed their check-ins smoothly. We spent two hours in lines with no updates, leading to a three-hour delay after a very early start. This could have been avoided with better organization. Based on this experience, I would consider booking all elements independently in the future.

2
Date of experience: Dec 20, 2025
Good service, but website needs improvement

The website experience could be better; it should allow filtering for multiple options within a single category. I spent considerable time making minor adjustments and reviewing available options. However, the customer support via messaging and phone calls was very helpful.

4
Date of experience: Nov 27, 2025
Mel Bell
A dream realized with incredible support

I want to express how amazing my experience has been with a representative at the service. After completing cancer treatment, planning my first ski holiday felt daunting, but the representative made it an uplifting and empowering experience. From our first conversation, I felt genuine warmth and understanding. Every question was answered thoughtfully, and every detail was attended to, making me feel confident and excited again. Their professionalism, combined with compassion, made this trip a celebration of a significant milestone in my life. I can't wait to hit the slopes, and I'm forever grateful for their support.

5
Date of experience: Nov 21, 2025
Sharla
Ella made booking a breeze

Ella made the entire booking process smooth and enjoyable. This was my first experience using this service, and so far, everything has been flawless. There are great chalet options at competitive prices.

5
Date of experience: Nov 18, 2025
Gulliver Taylor
Timely and helpful communication

The representative communicated effectively without being intrusive, answering questions and adjusting quotes to meet our needs. It was a very positive experience and perfectly timed.

5
Date of experience: Nov 12, 2025
Chris Coleman
User-friendly site with quick responses

The site is very easy to navigate and contains all the necessary information. I received my quote in under an hour after chatting online! They responded promptly to all my inquiries, and I was pleased with the price offered.

5
Date of experience: Nov 10, 2025
Maura Ross
Hannah deserves a promotion!

Hannah was wonderful! She was incredibly helpful, ensuring I got the best deal and making me excited for my holiday. I never felt like a bother with all my questions; the customer service was excellent. Thank you, Hannah!

5
Date of experience: Oct 27, 2025

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Business Details

  • At Skiworld, we live and breathe the mountains. Since 1982, we’ve grown to become the UK’s largest independent ski chalet company, using our insider know-how to match every skier and snowboarder with the right holiday, whether it’s your first trip or your fiftieth.

    We do, you ski.

  • email customers@skiworld.co.uk
  • call 03301028004
  • language https://www.skiworld.co.uk

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