My negative experience began when I asked for a quote for a basic second-year service and was instead ‘steered’ into purchasing a two-year service plan. Pulman Skoda informed me my only options were to buy the plan or pay well over double the £200 I had paid for my first-year service, which I felt was a questionable way to do business.During the service, I was contacted and informed that the rear brakes had rapidly deteriorated, showing 80% wear compared to just 10% recorded at the first-year service point. This was despite similar incurred mileage and time between services, with no change in driving style or journey types. Notably, the front brakes showed only minor wear. I was quoted £445 for the rear brake work, plus an additional £234 for a brake fluid change and a Haldex oil change. Mind blowing prices!Feeling suspicious, I did not authorise the work and contacted the dealership (Pulman Durham) to express my concern that no investigation had been carried out into the unusual and accelerated deterioration. I was disappointed that the only response had been to recommend further chargeable work. I was subsequently told the wear could be due to driving style or corrosion from the vehicle being parked, neither of which applied in my case. This is further supported by the fact that the front brakes showed no unusual wear or corrosion.I was then informed that this issue has been seen before on Skoda Karoq and Kamiq models and was advised to contact Skoda UK, as they had previously contributed towards the cost for other customers. Skoda UK responded, basically suggesting that excessive rear brake wear compared to minor on the front is not unusual, and they did not dispute Pulman’s comments that Karoqs and Kamiqs can be affected by this issue. They also stated that brake discs and pads are excluded from warranty cover as wear items, which did not recognise my actual concern.My concern is not that brakes wear over time, but that the level of rear brake wear in year two was both highly accelerated and inconsistent with their condition at the end of year one, as well as with the front brakes over the same period, which remain in good condition. This raises questions about whether the components are fit for purpose. Unfortunately, neither Skoda nor Pulman Durham appear willing to acknowledge or properly address this concern.Prospective buyers and owners of Skoda Karoq and Kamiq models should be aware of this expensive and concerning issue.
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