I bought a car in September 2024 with 18 miles on the clock from the Skoda dealership, Marshall's in Harlow, and was told that all necessary documentation was in the glove box. Foolishly I did not check and basic information (Warranty, Roadside Assistance, Service Schedule) was not there. This didn't concern me as it is basic information that should be easy to obtain. After 3 weeks and endless emails and 'phone calls I still don't have it.I have been told that I cannot have a copy of the Service Schedule even though the Warranty (I finally got a 7 year old document that I am told covers it) requires that the vehicle is maintained in line with the manufacturer's requirements. I am told that there is no Service Record Booklet even though the Warranty states that I must show this to prove that I have properly maintained the vehicle.I was told that if I have the vehicle serviced by anyone other than a Skoda dealership the Warranty will be invalidated even though this is contrary to UK law! This point has now been conceded as long as I follow the manufacturer's "guidelines " which they refuse to provide! The Warranty document that I have states that I must have a document called " Confirmation of Cover" in order to use the Warranty and Roadside Assistance. I have asked several times for this and no one seems to know what it is.I keep being told by Skoda UK that it is the dealers responsibility and vice versa.I have been told that I cannot have a copy of the Complaints Procedure! Have you ever heard of anything so absurd. I was told that my complaint had reached the highest level and then, after I contacted Head Office, I was contacted by someone from the Executive Office. My first and last Skoda!
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