Skoda is very much like the Octopus Energy of the car world; fantastic product, dreadful customer service. I took delivery of a new Enyaq (which by the way is a fantastic car) however from new I had problems charging the car from my own wall charger. It would charge for about 5 minutes then stop charging - not great when a full charge takes about 10 hours!Skoda support were, I have to say, worse than useless; every request would take about 2 days to receive a response (not great when you have an electric car that won’t charge!) and the advice was, frankly, ridiculous; at one point I was asked to sit in the car (all night I presume?) so that I could let them know the *exact* time that the charging cut out.After many, many sleepless nights, I managed to self diagnose the problem (ironically before Skoda themselves were able to diagnose the problem) the sad thing being that I would have actually got to this point earlier without Skoda’s interference.
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