Bought a used approved Skoda car from SKODA STOURBRIDGE approximately 15 months ago. I wrongly assumed they would make sure the car had all correct tools etc. I just went to change tires for the first time. Never been in the spare wheel area until now and there were Skoda wheels with locking nuts and no tool. I searched the car and nothing. No one has been in this area since I bought it. I complained and they claimed it was ticked off their check list. BUT they admitted fitting new tires so they used the tool themselves. I had to pay £47 for a whole new set of locking nuts. Manager said if I’d been back after a month he would have supplied free!! Are Skoda sending cars out without checking all tools on board and expecting customers to check tools etc because they can’t rely on their own quality control. I would think you should be able to trust a main dealer of a car that was originally bought from them by previous owner. NEVER going to STOURBRIDGE SKODA again. AVOID AT ALL COSTS.
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