Absolutely shocking service. Bought a car from Škoda Birmingham dealership and the staff including the manager have evidenced a level of incompetence which is ridiculous. Was Granted a 2 year warranty package with my car and promised I’d be sent out the paperwork to confirm this. When I booked car in for service 3 months later the same manager who granted the 2 years warranty is now saying this didn’t happen and there is no record of it. There is no record because you have not record kept and done your job. After many weeks of chasing to listen to phone records the same manager finally agreed actually yes it was granted. No apologies, no accountability. Will not be using Škoda again and will also advise friends and family to steer clear. Will also be escalating this matter to their head office. The poor reviews and low rating of Škoda is if no surprise now after my personal experience.
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