Purchased an Enyaq in April 2023, From Skoda Citygate in Watford. Cannot fault the drive of the car, one of the best in fully electric cars, however the car has been back to the dealership over 5 times for the same issue of the boot kick to open the boot. It does not always work. Contacted Skoda customer services as was not happy with the service from Citygate and after their investigation with the dealer, the customer service has no clue how do deal with this matter. An absolute waste of time. Best to deal with the dealer directly as the customer service is useless and a waste of time. Also do not expect any reports of when the car goes in for any repairs , as no reports are generated, if the dealer thinks the car is fine. The car itself is excellent to drive, just the problem with the book , that you would not expect from a new car. If you have any problems , keep in touch with the dealer . DO NOT waste time contacting SKODA customer services . They have no clue and will just read of scripts that are prepared for the operators to put customers at ease.
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