Car went in for service and warranty issue regarding lock on the rear door, 16 Nov 23. Gihan stated he would contact me in two weeks re warranty submission, no call, I have now chased up the warranty issue on the 4th Dec, 11th Dec, 13th Dec, 19th Dec. Contacting the following:customerloyaltyteam(at)citygate.xx.xxreviews(at)citygate.xx.xxcustomerservices(at)skoda.xx.xxcustomerservices(at)skoda-extendedwarranty.xx.xxGihan.deCosta(at)citygate.xx.xxCRManagementTeam(at)citygate.xx.xxTo date no response to the warranty submission. Should be an easy one to resolve yet CityGate West choose to ignore the request or as others have said simply do not want to do warranty work.
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