If I could give Skoda customer service a zero I would. Like so many other reviews on this site regarding a repair, they pass you around from call handler to retailer to escalation team, back to retailer then still fail to have an answer. I was promised an escalation on parts after 1 week (probably to keep me happy) but then an week later escalation manager said that wouldn't be the case, what in the name of God are they playing at?? My car has currently sat with the retailer for two weeks with a fault and the escalation manager has no idea what is wrong until she speaks to the retailer but her list is so long she cannot make contact with them for another 4 days nor can it be escalated to anyone else. I will not be buying another Skoda because of this - even if it was free!! Never before have I met such a level of incompetence or ignorance to the fact they are playing with peoples emotions just because they don't see it as a priority. Abysmal service and avoid them at all costs if possible.
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