Contacted Skoda with a question regarding towing capability of a car I was thinking of buying. Filled in their online form and heard nothing back. Two days later used their chat line - customer service rep tried to get through to Technical team without success. Received an email later saying I would receive an answer within 48 hours. Still waiting after 2 weeks! Just don't bother with this mark there are other far more customer focused companies out there.I first posted this on 7/12/23 after no response for a week. Surprise surprise today 8/12 I received a call from Skoda Customer service. The agent I spoke to last week had escalated the problem to management - they then escalated it ....... back to the agent with instructions to say the technical team didn't have sufficient information to respond. Having provided them with the VIN of the car, the gross vehicle weight, the gross train weight and MTPLM of the caravan I'm at a loss to understand what additional information they require. Perhaps my own weight and date of birth. I'm beginning to suspect that the technical team is a figment of imagination invented because other more reputable car companies have one.
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