Pretty poor Customer Service. Marshall ŠKODA, Reading. I reserved a ŠKODA through the website on the Wednesday, paying the £99 refundable fee which gives me 5 days to view and decide to buy. I viewed it on the Friday and after discussing with the agent it was agreed I’d have the evening and possibly the weekend to think about it as I was gettting a quote for another vehicle.However, within 30 minutes of leaving the dealership, I received a voicemail from the agent stating that the vehicle was being put back up for sale online by their manager, despite my reservation but I could still decide to put an offer in.After careful consideration, I decided on the following day (Saturday) to proceed with the purchase, only to be informed that the vehicle had already been sold within the group. What’s the point in reserving a car going through the whole process to be let down?What a waste of time that was. Prefer making a quick buck over customer service, cheers ŠKODA.
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