I would love to give Skoda zero star, but it doesn’t exist on trust pilot. All I can say is I’m the poor person who leased a car for three years and decided to take it back four months or so early as was the option.I have been on the phone 17 times today to try and retrieve my private registration number so I can then arrange for my car to be collected and inspected. Nearly 2 weeks ago, I was given an early redemption figure I had to then ring back the following day having paid the fee to check they had it. I spoke to a lady that could not speak clear English. Six days later, I get a letter saying do not cancel the direct debit and to confirm how much a settlement figure was which I’ve already paid.Fast forward 10 days and I have now been told not to cancel my direct debit and I owe them a months money which I had to pay because they’ve now damaged my credit rating and require further payments when they specifically said this was a settlement figureI have phoned them 17 times today to try and get my private registration. I I have been on the phone chasing my tail from 9:10 until 10 to 6 this evening. All I can say is I would never deal with Skoda again I would strongly recommend nobody else to do so either. The only people will read these reviews before going through the front door. I sure wish I would have.I have had a couple of helpful people today, but far too many that are just not cutting the mustard. I have been given documents with passwords which were incorrect. I’ve been promised emails within three hours with my details on which I have not had. I have had information given to me which is inaccurate which has caused me unseen amounts of stress, money, travelling and anxiety. And as of this evening nine days after the initial inquiry, I am just about to try and arrange the car to be collected. However, once again the link on the website I am given doesn’t work, it directs me to another website which also doesn’t work as it’s asking me for information that I don’t have. I am now at my wits end and can’t see it ending any time soon. Not to mention the fact that when they do inspect their car, I’m sure they’ll find all sorts of things wrong with it which don’t exist just to make another final massive chunk of cash out of me. They have deliberately misled me, played the waiting game which leads me into another month rental they have absolutely no idea how to answer a simple query and question and the paperwork that they send does not deal with the question being asked, hence why I’ve had to phone back on numerous occasions today I can’t believe that I’d actually already started keeping a log and we were up to 9 phone calls in the last seven days, now today another 17These people are absolutely ridiculous, Jack, if you’re out there, thank you for your help. I’ve no faith that I will be out of this contract any time soon and I’m so so sad I ever got involved with Skoda.. I was never told at all about the wear and tear policy, the salesman Nick Bramall from Skoda Bournemouth was very deceptive and quite frankly rude, especially when I needed his help the most when nothing else was working.Mr. Bramall, if you’re out there, sorry to say that although you’re a very kind guy to start with you are a disappointment along with Skoda customer service services. How the hell they ever survive to get a business off the ground I will never know.
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