I feel that Skoda have let me down on customer service and the car is very unreliable considering it has only just done 40,000 miles. Skoda have not even investigated the problems with my car, or even asked for the water pump back which I still hold which the garage took out. I am very unhappy with the service that I have received from Skoda when I am a loyal customer who has owned over 4 Skodas and always maintain my vehicles to Skoda's high standards with Skoda garages. When I have spoken to customer service agents at Skoda, they do not provide a manager's name and the only person who responds to my emails is Luthando Dudumashe, who is part of my complaint, which does not seem appropriate. I have also spoken to Ashlene Daniels at Skoda who told me to shut up and listen, but she does not listen to me as the client. Luthando Dudumashe and Ashlene Daniels at Skoda are both very rude and just put the phone down on you when you complain. Ashlene Daniels confirmed that Luthando Dudumashe had reviewed my complaint and he has stated that they will not investigate it further; therefore they keep closing my complaints down with investigating it. Luthando Dudumashe and Ashlene Daniels have been negligent by not investigating my complaint and are very rude and unprofessional.
Claim your business profile now and gain access to all features and respond to customer reviews.
Search for new and used cars, book a dealership car test drive and take part in the government scrappage allowance scheme.
